TERMS AND CONDITIONS RELATING TO ALL CAPECUP INVOICES

The general terms and conditions set out below represent the entire agreement between you, the Client, and Tiagystix (Pty) Limited. 

By signing this document, you accept all the standard, as well as possible specially agreed upon, terms and conditions set out below.

1. DELIVERY/ COLLECTIONS 

CapeCup cannot guarantee delivery of goods on any specific date or time. Our standard time for local Cape Town deliveries is the day after receipt of the order, provided that the order has been placed before 2pm the previous day. Deliveries to outlying areas such as Somerset West, Stellenbosch, Wellington and Paarl will be once a week specified and confirmed by our office or by special arrangement. Confirmed orders for courier collection will be ready the day after confirmation of the order.Orders collected by the courier are regarded as delivered onsigning of the waybill.

2. RECEIPT OF GOODS

By signing the invoice or waybill on delivery or collection, the Client agrees that the delivery of stock was as per the order placed or that the collection was as per the invoice.

3. PAYMENT

The invoice shall be paid as per terms specified and agreed upon. CapeCup reserves the right to suspend delivery if payment is not made or has not been made as previously specified or agreed upon. Standard terms of payment are cash on delivery in the form of cash paid to our driver or by bank transfer on receipt of delivery. Please note that delivery or collection of an order may not be possible if previous invoice(s) have not been paid or if payment terms have been exceeded. Interest on late payments will be charged at 2% per month.We make use of Debt Source. Please settle all overdue invoices to avoid negative reports.

4. RETURN OF GOODS

Goods will or may be accepted for credit only with implicit authorization from CapeCup. In compliance with our ISO 45000 Health & Safety standards, as well as FSSC 22000 Food Safety standard, proper storage and handling of stock needs to be adhered too. Therefore, returns can only be considered within a maximum of 2 days after delivery and only if goods offered for return are sealed, untouched, undamaged and in original packaging. A handling charge of 10% of the  value of the goods will be charged. We do NOT accept PLA (plant based) merchandise for return.

5. OWNERSHIP

Tiagystix (PTY)Ltd t/a CapeCup will retain ownership of all goods until fully paid. Please note that all risk of loss and/or damage in or to any goods sold, will pass to the Client after the goods have been loaded onto any vehicle delivering to the Client’s premises.

6. INDEMNITY

The Client hereby indemnifies CapeCup against all claims of any nature

that may be made against Tiagystix (PTY)Ltd t/a CapeCup and CapeCup Manufcaturing (PTY)Ltd, its employees, contractors or agents by any person/s and for any reason whatsoever.

7. WARRANTY

All products supplied by CapeCup carry a standard guarantee as to quality

of the product, with the condition that the product has been handled and

stored in an appropriate manner. PLA™ products have specific storage and handling instructions with distinct temperature and direct sunlight limitations,

that if not followed voids any manufacturing warranty.

8. FSC®

If the FSC® trademarks are used for promotion and invoice templates, delivery notes, and similar documents that may be used for FSC® and non FSC® products, the following or similar statement shall be included: “Only the products that are identified as such on the document are FSC® certified.”

FSC® certificate no: SGSCH- COC-600067

(FSC100=FSC 100%, FSC Mix= FSC Mix 70%, FSCREC = FSC Recycled)

9. JURISDICTION

In case of any dispute, the Client hereby consents in terms of Section 45 of the Magistrate’s Court that the Magistrate’s Court jurisdiction over this transaction applies. All legal costs will be for the clients account.

GENERAL

When an order is placed, it is immediately captured into our ERP system so as to secure prompt delivery. A pick note is issued and your order will be packed, checked and made ready for dispatch. Should the account for whatever reason not be in order, an internal notice to the credit department will be automatically issued and the Client will be contacted. This may delay delivery and could cause inconvenience. As telephonic orders placed, may lead to miscommunication, we recommend that you confirm your order(s) by emailing

[email protected], to ensure that it will be executed correctly

and promptly according to your instructions.

PAYMENT METHODS:

Banking Details: Standard Bank Tiagystix (Pty)Ltd t/a CapeCup

Standard Bank of South Africa

Account No   : 271 343 230

Branch Code : 024909

Email POP      : [email protected]

Banking Details: FNB Tiagystix (Pty)Ltd t/a CapeCup

First National Bank

Account No   : 627 692 24371 Branch Code : 250655

Email POP      : [email protected]

5 Nereide Street, Paarden Eiland, 7405, Cape Town | P.O Box 3, Cape Town 8000 | South Africa | Tel: (+27) 0861 999 313