So, you’ve found yourself in the wonderful world of custom-branded cups, takeaway packaging, and sustainable solutions (plus more!)? We’re here to make your journey as smooth as your morning coffee (or your afternoon smoothie). Let’s dive into the top 10 things our sales team want you to know before you place your order.
Q: How can I avoid delays with my order?
A: We’d love to ship your order at lightning speed. We offer same-day dispatch for orders placed and settled before 12pm, but we can only do that once payment is ticked off. The sooner it’s done, the sooner your goods are in your hands.
Please note that delivery times depend on external service providers and regional factors, which are unfortunately beyond our control. We’ll always do our best to get your order out on time, but the final leg of the journey is in their hands.
Q: Can I customise my custom branded packaging exactly as I want it?
A: Absolutely! Your brand, your rules. Whether it’s sleek and simple or bursting with colour, we’re here to bring your vision to life. Need a hand? Our team is ready to assist with ensuring you have the correct die line.
Q: Do you genuinely care about my business, or am I just another order?
A: We care – a lot. Your growth is our growth. From entrepreneurs to corporate giants, we see ourselves as partners in your success, cheering you on as you scale up, expand, and make an impact. Think of us as your packaging BFFs.
Q: What if I have a question that seems obvious?
A: Ask away! No question is too small, too big, or too ‘silly’ (spoiler: it’s not silly). We’d rather answer your query now than have you stress about it later. Drop us a message – we’re here to help.
Q: Do you sell more than just cups?
A: Yes, and you’re in for a treat! While cups are our jam, we also stock a full range of takeaway packaging. Need biodegradable packaging? We’ve got it. Tree-free paper? That too. Stirrers, lids, trays, napkins? Check, check, and check. Make sure to grab everything you need to complete your order.
Q: How do I share feedback?
A: We love feedback. If something wasn’t up to scratch, tell us so we can make it right. Excellence is one of our core values, and we’re always looking to improve. But don’t just share the hiccups—let us know when you’re thrilled too! Got a win? Hit a milestone? We want to celebrate with you!
Feel free to send your feedback to [email protected], anytime.
Q: Can I choose sustainable packaging?
A: Yes! Whether you’re team biodegradable or team recyclable, we support your choice. Sustainability matters to us, and we stock a range of planet-friendly options so you can sip, serve, and package responsibly.
Check out our BioAfrica range >
Q: Just because we're online, does that mean we're not here for you?
A: Nope! Still very much human, still very much here. While our systems have evolved to make ordering easier, we’re always available for real conversations. Need help? A recommendation? Someone to talk packaging with? We’re just a message away. Or, why not pop into our showroom 5 Nereide Street, Paarden Eiland, and see our massive selection. Isaac and Tiffany would love to assist you.
Still have questions? Reach out! We’re always up for a chat (and maybe a coffee while we’re at it). Give us a call on 086 199 9313, or mail us on [email protected] and ask away.